Privacy Policy

1. Overview

Roofing Insurance Claims (“we”, “us”, “our”) operates roofinginsuranceclaims.com (the “Site”). This Privacy Policy explains what information we collect when you visit the Site, request a free roof damage evaluation, call us, or message us — and how we use, share, and protect that information.

By using the Site or submitting information through it, you agree to the practices described here. If you do not agree, please do not use the Site or submit personal information.

2. Information we collect

Information you give us directly

• Contact details — name, phone number, email address, and property address when you fill out our evaluation form, call, email, or message us on WhatsApp or Instagram.
• Claim & property details — roof condition, damage description, date of loss, insurance carrier, and any photos or documents you choose to send us.
• Communications — records of calls, emails, and messages exchanged with our team.

Information collected automatically

• Usage data — pages visited, time on page, referring source, and approximate location (city level) derived from your IP address.
• Device data — browser type, operating system, screen size, and language preference.

3. How we use your information

• To contact you about your evaluation request and schedule inspections.
• To prepare and document your roofing insurance claim, including sharing damage documentation with your insurance carrier at your direction.
• To respond to your questions and provide customer support.
• To improve the Site, our services, and our communications.
• To comply with legal obligations and protect against fraud or misuse.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

4. Sharing & disclosure

We share personal information only in these situations:

• With your insurance carrier — claim documentation, photos, and estimates, at your direction and as needed to process your claim.
• With service providers — vendors that host the Site, deliver email/SMS, or provide analytics, bound by confidentiality obligations.
• With contractors or adjusters — only when needed to inspect or repair your roof and only with your knowledge.
• For legal reasons — to comply with law, regulation, subpoena, or to protect our rights, property, or safety.

5. Cookies & analytics

The Site may use cookies and similar technologies to remember your language preference, understand how visitors use the Site, and measure the effectiveness of our pages. You can control cookies through your browser settings; disabling them will not prevent you from requesting an evaluation by phone.

6. Data retention

We keep your information for as long as needed to handle your inquiry or claim, plus any period required by law or legitimate business records needs. When information is no longer needed, we delete or de-identify it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security — but we limit access to your data to people who need it to serve you.

8. Your rights (California residents — CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share.
• Access a copy of the personal information we hold about you.
• Correct inaccurate personal information.
• Delete your personal information, subject to legal exceptions.
• Non-discrimination — we will not treat you differently for exercising these rights.

To exercise any of these rights, contact us using the details in section 11. We will verify your request and respond within the time required by law.

9. Children’s privacy

The Site is intended for adult homeowners. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be posted on this page.

11. Contact us

This policy is provided for general informational purposes and does not constitute legal advice.